Support
Help with your tag, your pet or your plan.
Most answers are below. If yours is not, send a message and we will get back to you by email.
Common questions
Which phones can read a PawTapp tag?
Any phone with NFC — iPhone and Android both. Whoever finds your pet needs no app and no account: they hold their phone to the tag and a web page opens.
What is actually in the tag?
An NTAG215 chip. There is no battery, nothing to charge and nothing to pair, so there is nothing on it that can go flat.
How do I set a tag up?
The tag ships blank. The PawTapp app writes it once, reads it back to check every byte landed, then locks it read only. From then on a tap always opens the same pet.
Can I move a tag to a different pet?
No. Once a tag is written and locked it stays with that pet for good. If you need a tag for another pet, add another tag.
Silicone or hard plastic — what is the difference?
Only the feel. Both hold the same chip and behave identically. Soft silicone stays quiet against the collar; hard plastic takes a sharper edge and a glossier finish.
What do I get without paying anything?
One pet, one active tag, a six-second voice message in your own voice, Lost Mode and Privacy Mode. Getting your pet home is free — a tag works on the free plan.
What does Pro add?
PawTapp Pro is $6.99 a month with a 7-day free trial. It adds multiple pets and multiple tags, voice messages up to 30 seconds, 20 AI pet voices a month, and Emergency Health Info on the profile.
My pet is missing. What do I do first?
Turn on Lost Mode in the app. Every tag linked to that pet changes what it says — anyone who taps one sees your pet is missing, hears your voice and gets a direct line to you. Lost Mode is on every plan, including free.
How much does a stranger see?
You choose. Every pet has a privacy setting: Public shows the full profile, Emergency only strips it back to what someone needs to get your pet home. Your address is never shown either way.
I lost a tag, or it was stolen.
Open Manage Tags in the app and delete it. It stops opening your pet's profile after a seven-day cooling period, so a tag that turns up in the wrong hands stops working.
What is Emergency Health Info?
Allergies, medication and your vet's name and number, kept on the pet's profile so whoever finds your pet can read it and call the vet without waiting for you. It is a Pro feature.
When can I download the app?
iOS is coming soon and Android follows after. A tag bought today is written the moment the app is in your hands — it ships blank and is not tied to anything until you link it.
Send a message
Tell us what is happening and we will come back to you by email.